ShopAssist is an AI commerce assistant platform for D2C ecommerce brands. It automates sales and support conversations across website chat and WhatsApp.

Does ShopAssist support website chat and WhatsApp?

Yes. ShopAssist includes Website AI Concierge for on-site shoppers and WhatsApp Commerce Assistant for post-purchase support, retention, and customer care.

Can ShopAssist track Shopify orders?

ShopAssist can connect with Shopify order data and courier systems to help customers check order, delivery, and fulfillment status.

AI shopping assistant for high-growth ecommerce brands

AI Agents for D2C Sales, Support & Growth

ShopAssist automates customer care across your website and WhatsApp, resolving order questions, product discovery, delivery issues, and support handoffs with commerce-trained AI.

Explore automation See platform

70%

support queries automated

24/7

instant customer assistance

faster order resolution

ROI

revenue attribution ready

Website AI Concierge

Live on store

Active

Hi. I can track orders, suggest products, and help with delivery questions.

Hair fall ke liye best product?

Based on your concern, start with hair oil plus shampoo routine. I can show the best matching products.

Product guideTrack order

WhatsApp Assistant

Customer follow-up

Your order has shipped. Need help with usage instructions?

Automation score

82%

Queued for agent

Only unresolved conversations

Two powerful customer touchpoints

One AI layer for website shoppers and WhatsApp customers.

On-site conversion assistant

Website AI Concierge

A premium floating assistant for your store that answers product questions, tracks orders, handles delivery issues, and moves serious cases to your team.

Product discovery from catalogShopify order trackingLive support handoff

Conversational retention layer

WhatsApp Commerce Assistant

Bring the same trained support experience to WhatsApp for order updates, abandoned intent follow-ups, repeat purchase nudges, and customer care.

Post-purchase supportCustomer re-engagementMultilingual replies

Built for ecommerce operations

Reduce repetitive tickets without losing the human touch.

ShopAssist stays deterministic where accuracy matters, uses AI where language understanding matters, and hands off cleanly when a human should step in.

ShopifyWhatsAppShiprocketRazorpayMeta AdsGoogle Analytics

Understands intent

Classifies order, delivery, product, payment, refund, and support queries across English, Hindi, Hinglish, and Marathi.

Connects commerce data

Reads Shopify orders, product catalog, fulfillment data, and courier updates to answer with real context.

Resolves or routes

Answers common questions instantly and sends only the right conversations to your support inbox.

Measures revenue impact

Shows order queries, presales demand, assisted conversions, and revenue signals in one dashboard.

Command center

Conversation analytics

4,821

Order related

1,206

Presales intent

143

Needs agent

Product questions76%

Delivery and tracking64%

Payment support42%

Know what customers are asking

See the conversations that are costing you sales.

Track why shoppers ask for help, which product concerns repeat, how many queries were resolved automatically, and which presales conversations convert.

Presales conversion tracking

Order issue segmentation

Catalog recommendation insights

Agent workload visibility

Launch pricing

Plans for every stage of D2C growth.

Same automation stack, now launched at 38% lower pricing for early ShopAssist customers.

MonthlyYearly

Starter

$61$49/month

Billed monthlyBilled yearly

Stores with ~20K visitors

500 conversations/month

24/7 AI-powered support

Replies in multiple languages

Real-time order tracking

Personalized recommendations

Custom bot styling

AI response controls

Standard email support

Get started

Growth

$123$99/month

Billed monthlyBilled yearly

Stores with ~100K visitors

2,000 conversations/month

Everything in Starter

Custom product-page flows

Cart recovery nudges

Lead generation flows

Customer segmentation

Custom bot journeys

Priority chat support

Start 7-day trial

Launch AI support across website and WhatsApp from one platform.

Schedule demo